Return & Refund Policy

At Linvioras™, we want you to feel comfortable shopping with us. If something is not right with your order, this policy explains how return requests, refund approvals, and related issues are handled.

1. Return Window

We accept eligible return requests within 30 days of the date your order is delivered.

To qualify for a return, the item must meet the following conditions:

  • It must be in its original condition
  • It must not show signs of use, wear, or damage caused after delivery
  • It must be returned with original packaging whenever possible
  • Proof of purchase, such as your order confirmation or receipt, must be provided

Items that do not meet these conditions may not be approved for return.

2. How to Request a Return

To request a return, please contact our support team first at:

Email: service@linvioras.com

If your return is approved, we will provide:

  • return authorization
  • instructions for sending the item back
  • a return shipping label when applicable

Please do not send any item back without first contacting us and receiving return approval. Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

We recommend checking your package as soon as it arrives.

If you receive:

  • a damaged item
  • a defective product
  • the wrong item
  • an item with a clear fulfillment issue

please contact us as soon as possible so we can review the problem and provide an appropriate solution.

When reaching out, please include:

  • your order number
  • a brief explanation of the issue
  • clear photos of the item and packaging if applicable

This helps us process your request more efficiently.

4. Items That Cannot Be Returned

Certain products are not eligible for return. These may include:

  • personalized or custom-made items
  • perishable products
  • hygiene-related or personal-use items where return is not appropriate
  • hazardous materials or regulated goods
  • gift cards
  • clearance or final sale items where stated at purchase

Shipping charges paid at checkout are generally non-refundable unless the return is due to our error or an approved product issue.

If you are unsure whether your item qualifies for return, please contact us before sending a request.

5. Exchanges

We do not always process direct product exchanges as a separate transaction.

In most cases, the quickest way to receive a different item is to:

  1. request and complete a return for the original item, then
  2. place a new order for the replacement product

This helps avoid delays and keeps inventory processing more accurate.

6. European Union Orders

If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason, subject to applicable consumer protections.

To qualify under this period:

  • the item must be unused
  • it must be returned in original condition and packaging
  • proof of purchase must be provided

This statutory right applies where required by law and does not remove any other rights that may apply under local regulations.

7. Refund Process

Once your returned item is received, we will inspect it and confirm whether the refund has been approved.

If approved:

  • the refund will be issued to your original payment method
  • processing may take up to 10 business days after approval

Please note that your bank, credit card provider, or payment platform may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at service@linvioras.com.

8. Return Shipping Address

Do not send returns without authorization.

A valid return approval and any required return label must be issued by Linvioras™ before a package is sent back.

Return Contact Information
Linvioras™
Expo Interior Upholstery, Inc.
15332 NE 96th Pl
Redmond, WA 98052

Phone: (425) 820-6050
Email: service@linvioras.com

9. Important Notes

  • Returns sent without prior approval may be refused
  • Returned items must match the condition described in the approved return request
  • Refund timing may vary depending on the original payment provider
  • We reserve the right to deny returns that do not meet the conditions in this policy

10. Contact Us

If you have any questions about returns, refunds, or product issues, please contact us:

Linvioras™
Expo Interior Upholstery, Inc.
15332 NE 96th Pl
Redmond, WA 98052

Phone: (425) 820-6050
Email: service@linvioras.com